Needle Stories – Privacy Policy

1. Information We Collect

Personal Information

When you visit our website or make a purchase, we may collect information you voluntarily provide, including:

• Name
• Email address
• Shipping address
• Payment information (for transactions)
• Any information submitted through feedback or customer support requests

Non-Personal Information

We may automatically collect certain technical information, such as:

• IP address
• Browser and device information
• Pages visited and time spent on the site
• Date and time of visits
• Referring website URLs

This information may be collected through cookies and similar tracking technologies. You may disable cookies in your browser settings, though some website features may not function properly.

2. How We Use Your Information

We use collected information to:

• Process and fulfil orders
• Communicate with you regarding purchases or enquiries
• Provide customer support
• Improve and personalise your website experience
• Analyse website performance and usage
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information only in the following circumstances:

• Service Providers: Trusted partners such as payment processors, shipping providers, and marketing platforms who assist in operating our business.
• Legal Requirements: Where disclosure is required by law or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

All third parties are required to use your information only for authorised purposes.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

5. Your Rights

You have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing communications using the unsubscribe link in emails
• Request restrictions on how your data is used, where permitted by law

To exercise these rights, please contact us directly.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be removed promptly.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.