Needle Stories – Refund Policy

1. Refund Eligibility

You may request a refund if:

• The request is made within 7 days of purchase.
• The item is unused, unopened, and in its original condition.
• The product is returned in its original packaging (where applicable).

Please note: Digital downloads and customised or personalised products are non-refundable unless defective or damaged upon arrival. Specific exclusions may be listed on individual product pages.

2. How to Request a Refund

To request a refund:

1. Email us at orders@needlestories.shop within 7 days of purchase.
2. Include your order number in the request.
3. If required, return the item to the return address provided by our team (return shipping costs may apply).

3. Refund Processing

Once approved, refunds will be processed within 7 days and issued to the original payment method.
Processing times may vary depending on your payment provider.

4. Non-Refundable Items

The following items are generally not eligible for refunds:

• Digital or downloadable products
• Customised or personalised items (unless defective)
• Sale or clearance items (unless defective)

5. Shipping Costs

Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us promptly at orders@needlestories.shop. We will arrange a replacement, return, or refund where appropriate.